Privacy Policy HIPPA Compliance FAQ

Q: What types of services do you provide for A/R revenue recovery?
A: We specialize in identifying and recovering unpaid or underpaid claims, reducing days in accounts receivable, resolving insurance denials, and improving overall cash flow. Our team handles follow-ups with payers, claim corrections, and patient billing inquiries efficiently.

Q: Can you handle all types of payers, including Medicare and private insurance?
A: Yes, we work with all types of payers, including Medicare, Medicaid, and private insurance providers. Our team is experienced in navigating complex reimbursement policies to maximize revenue recovery.

Q: How quickly can we expect to see results?
A: Recovery timelines vary based on your current A/R status, claim volume, and payer response times. Practices typically see measurable improvement in cash flow within 60–90 days after onboarding.

Q: Do you offer reporting so we can track progress?
A: Absolutely. We provide detailed, secure reports on A/R status, recovered revenue, denied claims, and pending follow-ups. Reports can be customized to meet your practice’s needs.

2. Costs and Contracts

Q: How much does it cost to get started?
A: There are no startup costs. We charge a percentage of recovered revenue, typically between 15–25%, and we only get paid when your practice gets paid. This ensures our incentives are fully aligned with yours.

Q: How do you charge for your services?
A: Most A/R recovery companies operate on a contingency basis (15–25% of recovered revenue), meaning we are incentivized to maximize your collections. Some practices also opt for a hybrid or flat-fee model depending on volume.

Q: Is there a long-term contract required?
A: Contract terms vary, but many companies offer flexible agreements with options for short-term engagement or month-to-month services. This allows you to evaluate performance before committing long-term.

3. Compliance and Security

Q: How do you ensure HIPAA compliance?
A: HIPAA compliance is a core part of our operations. We use secure, encrypted systems for transmitting patient information, ensure that all staff are trained in HIPAA regulations, and follow strict access controls. Regular audits are performed to maintain compliance.

Q: Can you handle sensitive patient information safely?
A: Yes. We implement role-based access, secure cloud storage, and encrypted communication channels. Additionally, our staff undergoes continuous training on patient privacy, making us a trusted partner in managing sensitive medical data.

Q: Are you trustworthy and experienced in medical billing?
A: Our company has years of experience specializing in A/R revenue recovery for medical practices. We have a proven track record of increasing collections, reducing claim denials, and maintaining full confidentiality with all patient and practice data.

4. Integration with Our Practice

Q: Do you integrate with our existing EHR or practice management system?
A: Yes, we integrate with most major EHR and practice management systems. Our team ensures minimal disruption to your workflow while optimizing revenue recovery.

Q: How much involvement is required from our staff?
A: Minimal. We handle most billing and follow-up tasks, but occasional coordination with your office may be required to resolve patient account issues or provide documentation.

Q: Can you help us identify process improvements in our billing practices?
A: Definitely. Beyond recovery, we provide insights and recommendations to improve your front-end billing, reduce denials, and optimize revenue cycle management.